Document360

Document360 is a knowledge base platform used to publish help centers for customers and documentation for internal teams. Writers work in a Markdown or WYSIWYG editor, organize articles into categories, keep versions for different releases of a product, and publish to a branded site or an in-app widget.

Its AI assistant can answer reader questions from the published articles and help writers draft and summarize content. Support teams use it to deflect repeat tickets; product and technical writing teams use it for release notes, guides and policy documentation that needs review and approval workflows.

Before choosing it, look at how it handles access control for private articles, whether its analytics show failed searches, how well the import from your current tool works, and what the API lets you automate if docs are generated from another system.